Choose your need · What to send · By appointment
Philips HearLink: information, service and contacting G-Sound
G-Sound is an authorized marketer of Philips hearing aids. Kol Echad (קול אחד) — an authorized marketer through authorized agents nationwide. At G-Sound: help, fitting, accessories, first-line support and coordination of repairs for Philips HearLink hearing aids, nationwide. When a laboratory check is needed, G-Sound coordinates further treatment with the authorized service laboratory for Philips and Oticon in Ramat Gan.
Who this page is for
This page is for people who already wear Philips HearLink and for people thinking of buying. Instead of searching between pages, choose your need and contact us with the right details. G-Sound is not the Philips website. Information about the series, levels and styles is collected on the Philips HearLink page.
Choose your need
| Your need | Where to go next |
|---|---|
| Thinking of buying and want to understand the levels and styles | How to choose Philips HearLink |
| The hearing aid does not switch on, charge or connect | Troubleshooting and support |
| The settings do not feel right | Fitting and follow-up |
| Cleaning, filters and domes | Care, filters and wax |
| Charger, TV or another accessory | Accessories and chargers |
What to send when you contact us
- The model name, as it appears on the hearing aid, the charger or the documents.
- The style, if you know it: miniRITE R or miniBTE R.
- What you need: choosing, fine-tuning, a fault, care or an accessory.
- Which area you live in, so we can arrange the way of service.
- A photo of the hearing aid and the charger, if the model is not known.
How G-Sound helps
- Hearing tests and fitting, by appointment: hearing test at home · fitting at home.
- Fine-tuning and follow-up after the fitting.
- Guidance with the app, the phone connection and pairing accessories.
- Routine care: cleaning, filters and domes.
- Looking into faults and arranging what comes next. When a laboratory check is needed, G-Sound coordinates further treatment with the authorized service laboratory for Philips and Oticon in Ramat Gan.
The series in short
The site has separate pages for the HearLink 3050, 5050, 7050 and 9050 levels, and for the miniRITE R and miniBTE R styles: levels and styles. The right level and style are decided after a test, by your hearing, your needs and your routine. If you are not sure which model you have, photograph the hearing aid and the charger and send them to us.
Before a first appointment
If you are considering Philips HearLink, the appointment starts with a hearing test and a conversation about your routine: where it is hard to hear, how important a phone connection is to you, and whether you prefer a rechargeable hearing aid. Only then are the level and style chosen. It helps to come with a list of situations where you find it hard to hear, and with the phone you use.
What not to do when something is not working
- Do not take the hearing aid or the charger apart.
- Wipe a hearing aid that got wet on the outside, without heat.
- Clean only according to the instructions for use, without solvents.
If the basic checks did not help, send us what is happening, in which ear and since when.
More
Philips HearLink · Philips service at G-Sound · A fault: what to do · Troubleshooting and support · Fitting and follow-up
All Philips HearLink pages
- Philips HearLink: series page
- HearLink 50 levels and styles
- HearLink 9050
- HearLink 7050
- HearLink 5050
- HearLink 3050
- miniRITE R style
- miniBTE R style
- How to choose and start
- Who HearLink suits
- Philips or Oticon: how to choose
- How visible on the ear
- SoundMap 3 and background noise
- Online hearing test: what it checks
- Fitting and follow-up
- Upgrading from an older Philips
- App, Bluetooth and phone
- Not connecting to iPhone
- Not connecting to Android
- App shows only one hearing aid
- The HearLink button
- TV with HearLink
- HearLink AudioClip
- Accessories and chargers
- Rechargeable and charging
- Charger or Charger Plus
- Charging when travelling
- Care, filters and wax
- Consumable parts
- Troubleshooting and support
- A fault: what to do
- Philips service at G-Sound
- Questions and answers
- Guide for caregivers
- Assisted living and institutions
About this information
G-Sound is not the Philips website. Philips is a trademark of Koninklijke Philips N.V. Product information is shown only where it appears in Philips materials; compatibility, style and fit are checked for each customer.
Updated 1 November 2026 · Written by the G-Sound editorial team. Product information is as published by Philips; it does not replace a hearing test or medical advice.
More in English
Frequently asked questions
Frequently asked questions: contact and arranging service
Does G-Sound offer Philips HearLink hearing aids?
Yes. G-Sound is an authorized marketer of Philips hearing aids. Kol Echad (קול אחד) — an authorized marketer through authorized agents nationwide. G-Sound is not the Philips website.
I have a Philips HearLink that was not bought from you. Can I contact you?
You can contact us to check. Send the model name and a description of what you need, and we will see what can be done according to the model and the condition of the hearing aid.
The hearing aid does not connect to the phone. What do I check?
That Bluetooth on the phone is on, and that the hearing aids are on and charged. If that does not help, the detailed checks are on the troubleshooting page, and you can contact us.
Where are appointments arranged?
By appointment: at the customer's home, at work, and sometimes in the everyday setting where the difficulty happens, depending on the area.
Can I get help with the app?
Yes, you can contact us for guidance on using the app and connecting to the phone. Send the phone model and what is not working.
Please do not send sensitive medical information in a message. We go over the relevant details on the phone.
Questions about Philips HearLink?
Tell us briefly what matters to you, and we will help you work out what fits. Service is by appointment.
Call G-Sound about a Philips HearLink hearing aid.
055-3333338