Questions and answers · Before and after choosing
Philips HearLink: questions and answers
G-Sound is an authorized marketer of Philips hearing aids. Kol Echad (קול אחד) — an authorized marketer through authorized agents nationwide. At G-Sound: help, fitting, accessories, first-line support and coordination of repairs for Philips HearLink hearing aids, nationwide. When a laboratory check is needed, G-Sound coordinates further treatment with the authorized service laboratory for Philips and Oticon in Ramat Gan.
Short answers to questions we often hear about Philips HearLink, each with a link to the full guide.
Names, levels and styles
What is the difference between HearLink 50 and HearLink 9050?
HearLink 50 is the name under which Philips presents the series. 9050, 7050, 5050 and 3050 are the four technology levels within the series, as they appear in Philips documents. In other words, HearLink 9050 is HearLink 50 at the highest level, and HearLink 3050 is HearLink 50 at the entry level. Read more
How many levels and styles are there?
Four levels (9050, 7050, 5050, 3050) and two rechargeable styles (miniRITE R and miniBTE R). Each level is offered in both styles. Read more
Do I choose a level and a style separately?
Yes. The style, miniRITE R or miniBTE R, determines how the hearing aid sits on the ear. The level determines the technology level of the sound processing. All models and styles in one table
Choosing and fitting
Where do I start?
With a professional hearing test. It determines which hearing aid and which fitting are right for you. After it, you go over your routine: where you find it hard to hear and how much time you spend there.
Can the hearing test take place at home?
Yes. At G-Sound you can arrange a hearing test at home nationwide, by appointment.
What does the fitting process include?
Choosing the level and style, choosing the speaker and dome or tube based on the hearing test and the shape of the ear, adjusting the hearing aid, and pairing with your phone if you wish. After a first period of use it is worth coming back for an adjustment. Read more
What should I ask in the first consultation?
Which level and style suit your hearing test and routine, how charging works, whether your phone is suitable, which accessories are relevant to you, and what the adjustments after the fitting look like.
Daily use
Does Philips HearLink connect to every phone?
Not necessarily. According to Philips, there are calls without holding the phone with iPhone and iPad, and with Android devices and Windows computers that support LE Audio. It is worth bringing your phone to the appointment and checking the connection in practice. Read more
How do I hear the TV with HearLink?
According to Philips, the TV Adapter sends the TV sound straight to the hearing aids, and you can listen at a volume that suits you. Read more
How long does a charge last?
Actual use time depends on how you use the hearing aids and on audio streaming, so we do not publish a number of hours. In the consultation we go over your habits and the manufacturer's documents. Read more
What do I do when something does not work?
Start with simple, safe checks: charging, Bluetooth, filter and dome. If that does not help, contact G-Sound by phone or WhatsApp on 055-3333338. When a laboratory check is needed, G-Sound coordinates further treatment with the authorized service laboratory for Philips and Oticon in Ramat Gan. Read more
About G-Sound and this information
What is the connection between G-Sound and Philips?
G-Sound is an authorized marketer of Philips hearing aids. Kol Echad (קול אחד) — an authorized marketer through authorized agents nationwide. G-Sound is not the Philips website.
Why is there no full technical specification for each model here?
We show only what appears in Philips materials, and we do not fill gaps by guessing. Figures that depend on use, such as charge duration, we do not publish as a number. What is documented by the manufacturer we will show you in the conversation, with the source.
Service and support
Who do I contact first with a question or a fault?
G-Sound, by phone or WhatsApp on 055-3333338. All Philips requests come to us first: sales, accessories, questions, first-line support, the app, filters, wax and daily operation. Read more
Is G-Sound the authorized Philips laboratory?
No. G-Sound is an authorized marketer of Philips hearing aids. Kol Echad (קול אחד) — an authorized marketer through authorized agents nationwide. When a laboratory check is needed, G-Sound coordinates further treatment with the authorized service laboratory for Philips and Oticon in Ramat Gan. Read more
What is the warranty on Philips HearLink hearing aids?
Philips hearing aids purchased at G-Sound come with a 3.5-year warranty.
Can I get help with accessories and consumable parts?
Yes. Finding the right accessory, pairing, domes and filters, through G-Sound, according to the hearing aid model and style. Read more
Did not find an answer? Every question, whether about a hearing aid, an accessory, the app or a fault, starts with us: 055-3333338.
All Philips HearLink pages
- Philips HearLink: series page
- HearLink 50 levels and styles
- HearLink 9050
- HearLink 7050
- HearLink 5050
- HearLink 3050
- miniRITE R style
- miniBTE R style
- How to choose and start
- Who HearLink suits
- Philips or Oticon: how to choose
- How visible on the ear
- SoundMap 3 and background noise
- Online hearing test: what it checks
- Fitting and follow-up
- Upgrading from an older Philips
- App, Bluetooth and phone
- Not connecting to iPhone
- Not connecting to Android
- App shows only one hearing aid
- The HearLink button
- TV with HearLink
- HearLink AudioClip
- Accessories and chargers
- Rechargeable and charging
- Charger or Charger Plus
- Care, filters and wax
- Consumable parts
- Troubleshooting and support
- A fault: what to do
- Philips service at G-Sound
- Guide for caregivers
- Assisted living and institutions
Product information sources
- Philips — HearLink 50 miniRITE (product page; instructions for use and technical data are available there) · checked 20.10.2026
- Philips — HearLink 50 miniBTE R (product page) · checked 20.10.2026
- Philips — HearLink TV Adapter · checked 20.10.2026
- Philips — HearLink 2 app · checked 20.10.2026
G-Sound is not the Philips website. Philips is a trademark of Koninklijke Philips N.V. Product information is shown only where it appears in Philips materials; compatibility, style and fit are checked for each customer.
Updated 1 November 2026 · Written by the G-Sound editorial team. Product information is as published by Philips; it does not replace a hearing test or medical advice.
More in English
Frequently asked questions
All questions in one list
What is the difference between HearLink 50 and HearLink 9050?
HearLink 50 is the name of the series. 9050, 7050, 5050 and 3050 are the four technology levels within it, as they appear in Philips documents.
How many levels and styles are there?
Four levels (9050, 7050, 5050, 3050) and two rechargeable styles (miniRITE R and miniBTE R). Each level is offered in both styles.
Where do I start?
With a professional hearing test. At G-Sound you can arrange a hearing test at home nationwide, by appointment.
Does Philips HearLink connect to every phone?
Not necessarily. According to Philips, there are calls without holding the phone with iPhone and iPad, and with Android devices and Windows computers that support LE Audio. It is worth checking the connection with your phone.
Who do I contact first with a question or a fault?
G-Sound, by phone or WhatsApp on 055-3333338.
What is the warranty on Philips HearLink hearing aids?
Philips hearing aids purchased at G-Sound come with a 3.5-year warranty.
Please do not send sensitive medical information in a message. We go over the relevant details on the phone.
Questions about Philips HearLink?
Tell us briefly what matters to you, and we will help you work out what fits. Service is by appointment.
Call G-Sound about a Philips HearLink hearing aid.
055-3333338