Sales · Accessories · First-line support · Coordinating next steps
Service for Philips HearLink at G-Sound
G-Sound is an authorized marketer of Philips hearing aids. Kol Echad (קול אחד) — an authorized marketer through authorized agents nationwide. At G-Sound: help, fitting, accessories, first-line support and coordination of repairs for Philips HearLink hearing aids, nationwide. When a laboratory check is needed, G-Sound coordinates further treatment with the authorized service laboratory for Philips and Oticon in Ramat Gan.
All Philips products, including hearing aids, parts, chargers and accessories, can be ordered through G-Sound.
Every request about Philips HearLink starts at G-Sound: before buying, after the fitting, and with any question about an accessory, the app, a filter or a fault. Here is what is handled with us, and what happens when a fault is not solved.
What is handled at G-Sound
| Topic | What we do | Read more |
|---|---|---|
| Sales and choosing | Hearing test, a conversation about your routine, choosing the level and style, and fitting, by appointment. | How to choose and start |
| Accessories and chargers | Finding out which accessory fits the model and style, and pairing it with the hearing aids. | Accessories and chargers |
| App and phone | Guidance with the Philips HearLink 2 app, the phone connection and pairing again. | App and Bluetooth |
| Filters, domes and wax | Explaining replacement according to the Philips instructions, and help when the sound is muffled. | Care, filters and wax |
| Daily operation | Switching on, charging, the button, inserting and removing, also for families and caregivers. | The button · Guide for caregivers |
| A fault | Finding out and basic checks with us. When a laboratory check is needed, G-Sound coordinates further treatment with the authorized service laboratory for Philips and Oticon in Ramat Gan. | A fault: what to do |
How it works, step by step
- Contact G-Sound by phone or WhatsApp on 055-3333338. Tell us the model, what you need and what is happening.
- A response and finding out, with us. Sales, accessories, questions, the app, filters, wax and daily operation are handled at G-Sound.
- When a fault is not solved. When a laboratory check is needed, G-Sound coordinates further treatment with the authorized service laboratory for Philips and Oticon in Ramat Gan.
- Questions about the next steps. At this stage too, every question starts with us: 055-3333338.
Good to know
- G-Sound is an authorized marketer of Philips hearing aids, and is not the Philips website.
- G-Sound is not the authorized Philips laboratory. The authorized Philips laboratory is a separate body.
- We do not promise a repair, an outcome or a turnaround time in advance. Each case is assessed on its own.
- Product information is shown according to Philips materials, with a source.
What to prepare before contacting us
- The model name (9050, 7050, 5050 or 3050) and style (miniRITE R or miniBTE R), if known, as they appear on the hearing aid, the charger or the documents.
- What is happening, in which ear and since when.
- What you have already checked, following the list of checks.
- For app questions: your phone model.
- A photo of the hearing aid or the charger on WhatsApp, if the model is not known.
Philips accessories for the HearLink 50 series
According to Philips, the HearLink 50 accessory list includes, among others, Charger Plus, TV Adapter and AudioClip. Which accessory suits you is checked by model and style.
All Philips HearLink pages
- Philips HearLink: series page
- HearLink 50 levels and styles
- HearLink 9050
- HearLink 7050
- HearLink 5050
- HearLink 3050
- miniRITE R style
- miniBTE R style
- How to choose and start
- Who HearLink suits
- Philips or Oticon: how to choose
- How visible on the ear
- SoundMap 3 and background noise
- Online hearing test: what it checks
- Fitting and follow-up
- Upgrading from an older Philips
- App, Bluetooth and phone
- Not connecting to iPhone
- Not connecting to Android
- App shows only one hearing aid
- The HearLink button
- TV with HearLink
- HearLink AudioClip
- Accessories and chargers
- Rechargeable and charging
- Charger or Charger Plus
- Care, filters and wax
- Consumable parts
- Troubleshooting and support
- A fault: what to do
- Questions and answers
- Guide for caregivers
- Assisted living and institutions
Product information sources
- Philips — HearLink 50 miniRITE (product page; instructions for use and technical data are available there) · checked 20.10.2026
- Philips — HearLink 50 miniBTE R (product page) · checked 20.10.2026
- Philips — HearLink 2 app · checked 20.10.2026
- Philips — Charger Plus · checked 20.10.2026
- Philips — HearLink TV Adapter · checked 20.10.2026
- Philips — HearLink AudioClip · checked 20.10.2026
G-Sound is not the Philips website. Philips is a trademark of Koninklijke Philips N.V. Product information is shown only where it appears in Philips materials; compatibility, style and fit are checked for each customer.
Updated 1 November 2026 · Written by the G-Sound editorial team. Product information is as published by Philips; it does not replace a hearing test or medical advice.
More in English
Frequently asked questions
Questions and answers
Who do I contact with a question about a Philips HearLink hearing aid?
G-Sound, by phone or WhatsApp on 055-3333338. All Philips requests come to us first: sales, accessories, questions, first-line support, the app, filters, wax and daily operation.
What is the difference between G-Sound and the authorized Philips laboratory?
G-Sound is an authorized marketer of Philips hearing aids, and every request starts with us. The authorized Philips laboratory is a separate body. When a laboratory check is needed, G-Sound coordinates further treatment with the authorized service laboratory for Philips and Oticon in Ramat Gan.
What happens when a fault is not solved at G-Sound?
When a laboratory check is needed, G-Sound coordinates further treatment with the authorized service laboratory for Philips and Oticon in Ramat Gan. We do not promise a repair, an outcome or a turnaround time in advance.
Can I get help with the app, filters and wax?
Yes. Guidance with the Philips HearLink 2 app, the phone connection, changing filters and domes, and dealing with wax is part of G-Sound first-line support.
What should I send when I contact you?
The hearing aid model and style if known, a short description of what is happening and since when, and what you have already checked. A photo of the hearing aid or the charger on WhatsApp helps.
Please do not send sensitive medical information in a message. We go over the relevant details on the phone.
Questions about Philips HearLink?
Tell us briefly what matters to you, and we will help you work out what fits. Service is by appointment.
Call G-Sound about a Philips HearLink hearing aid.
055-3333338