App · Pairing · Phone
Philips HearLink 2 app: installing, first connection and what to check when something does not work
HearLink 2 is the app Philips lists for both styles of HearLink 50. This guide covers what to check before installing, how to install and connect the first time, and what to do when the app does not see the hearing aids.
Before you start: five things to check
| What to check | Why it matters | Where to check |
|---|---|---|
| The hearing aids are charged and switched on | A switched-off hearing aid will not appear in the search | In the charger, according to the manufacturer's guide |
| The phone is compatible | Support depends on the phone model and the software version | The manufacturer's guide, or with us on 055-3333338 |
| Bluetooth is on in the phone | Without Bluetooth there is no connection | Phone settings |
| The style name: miniRITE R or miniBTE R | So you can contact us with the right information if something does not work | Ask us by phone or on WhatsApp |
| Access to the app store | To download the app | The account on your phone |
Step 1: download HearLink 2
Open the app store on your phone and search for HearLink 2. Make sure it is the Philips app and not another app with a similar name. If a Philips app from a previous hearing aid is still on your phone, do not assume it is the right one: according to Philips documents, HearLink 2 is the app listed for HearLink 50. Moving from an older model? There is a separate page about it: Upgrading from an older Philips hearing aid.
Step 2: pair the hearing aids with the phone
The pairing order follows the manufacturer's guide. A few things help in any case:
- Pair in a quiet place, with the phone close to the hearing aids.
- If the hearing aids were paired with a previous phone, switch off Bluetooth on that phone or remove them from it, so it does not connect to them.
- Both hearing aids should appear. If only one appears, stop and check before you continue.
- Do not delete and re-pair again and again. If two attempts did not work, it is better to contact us.
Step 3: open the app and get to know it
The settings made at the fitting are the starting point. Which functions are available to you in the app depends on the app version and on what was set at the fitting; the details are in the manufacturer's guide. At the end of the fitting, ask for a short demonstration of the app on your own phone, and write down what each screen you need does. What Philips states about HearLink 50 connectivity is on the page Philips HearLink: app, Bluetooth and phone.
Step 4: when something does not work
| What happens | What to check first | Where to go next |
|---|---|---|
| The app does not find the hearing aids | Bluetooth is on, the hearing aids are on and charged, the phone has been checked for compatibility | Not connecting to iPhone · Not connecting to Android |
| Only one hearing aid appears | That the second hearing aid is on, charged and close by | The app shows one hearing aid |
| It worked, and stopped after an update or a phone change | That the new phone has been checked for compatibility, and re-pairing according to the manufacturer's guide | App, Bluetooth and phone |
| It is not clear what a certain screen does | The manufacturer's guide | A call with us: 055-3333338 |
When a family member helps
Often the person who installs the app is a family member. That is fine, but it is worth doing it together, with the phone that will actually be used and with the hearing aid user present. That way the user knows the screens and does not depend on someone else for every change. More guides: Philips HearLink for caregivers and family members · For families and caregivers (in Hebrew).
How G-Sound helps
G-Sound is an authorized marketer of Philips hearing aids. You can bring questions about the app, pairing and the phone connection to us by phone or on WhatsApp. So we can help quickly, tell us the hearing aid model, the phone model and software version, and what exactly is happening. The whole series is on the page Philips HearLink.
Related guides
- First connection of Philips HearLink to a phone: first pairing on iPhone, Android and iPad.
- Which phones are compatible with Philips HearLink: check before installing.
- Turning Philips HearLink on, off and restarting: when the hearing aids do not appear because they are switched off.
English version: 4 November 2026 · Written by the G-Sound editorial team. The information is general and does not replace the manufacturer's guide, a check-up or professional advice. This is G-Sound's website, not a Philips website, and it is not operated by Philips.
More in English
Frequently asked questions
Questions about the HearLink 2 app
Is the app required to use the hearing aids?
According to Philips documents, the hearing aids have a button, and the HearLink 2 app is listed for both styles. Which functions are available on the button and which in the app is set out in the manufacturer's guide. It is worth asking about this at the fitting.
Where do I download HearLink 2?
In your phone's app store, by searching for HearLink 2. Make sure it is the Philips app. Which operating systems and versions are supported is in the manufacturer's guide, or ask us.
Is the app in Hebrew?
The interface languages are listed in the manufacturer's guide. If something in the app is not clear, you can contact G-Sound and get an explanation by phone or on WhatsApp.
The app shows only one hearing aid. What do I do?
Check that the second hearing aid is on, charged and close to the phone. If it still does not appear, do not delete and re-pair again and again. Contact G-Sound with the hearing aid model and the phone model.
Does HearLink 2 work with miniRITE R and with miniBTE R?
Yes. According to Philips documents, the HearLink 2 app is listed for both styles of HearLink 50.
I changed my phone. What do I do?
Check that the new phone is compatible against the manufacturer's guide or with us on 055-3333338, download HearLink 2 and pair again according to the manufacturer's guide. It is worth disconnecting the hearing aids from the old phone so they do not connect to it.
Please do not send sensitive medical information in a message. We go over the relevant details on the phone.
Need help with the app?
G-Sound offers Philips and Oticon hearing aids. Tell us the hearing aid model and the phone model, and we will go through it together.
Call G-Sound with your hearing aid model and phone model, and we will go through it together.
055-3333338