What Philips HearLink users around the world say
Experiences from around the world · What helps when something isn’t right
We gathered what Philips HearLink users wrote on an international forum and what appears on the stories page of the Philips website: what they like, what they found difficult, and what to check in each case.
G-Sound is an authorized marketer of Philips hearing aids. Kol Echad (קול אחד) — an authorized marketer through authorized agents nationwide.
English version: 5 November 2026 · Written by the G-Sound editorial team. Original version updated 04.11.2026.
Good to know: the people quoted here are users around the world, not G-Sound customers. These are personal experiences, not research, and one person’s experience does not predict yours. Their settings, accessories and phones may not match yours. What matters in practice is the fitting and fine-tuning with a hearing care professional.
What users like
Conversation in noise: restaurants and the car
Talking in a noisy place is one of the positive themes that keeps coming up on the forum. One user wrote that he can hear everyone at his table in a busy restaurant, and in the car while driving. On the Philips stories page, a user from the United States says she was tired of asking people to repeat themselves, and a user from Japan says she enjoys conversation with friends more and goes out more. The full quotes are further down.
How the hearing aids handle noise is set at the fitting. Fitting and follow-up · HearLink in restaurants · HearLink in the car
The TV
Users who connected the TV Adapter wrote that they are pleased with the sound quality and the signal strength, and that switching over to it was easy. A user from France says on the Philips stories page that she used to turn the TV up very loud, and that this is no longer the case. According to Philips, the TV Adapter sends the TV sound wirelessly to the hearing aids, and the volume in the hearing aids is set separately, without disturbing others in the room.
TV Adapter: connection and use · Watching TV: what users say
iPhone and phone calls
On the forum, some users described a stable connection to iPhone. Others reported streaming problems, so it is worth testing your own phone in practice. According to Philips, the new hearing aids support hands-free calls directly with iPhone and iPad. You answer a call with a short press on the button of one of the hearing aids, and on iPhone you need to make sure Mic Input is turned on.
App, Bluetooth and phone · Not connecting to iPhone
What users describe as hard, and what helps
Connecting the app on Android
This was the theme that came up most often in the complaints we found. Users described the app showing the hearing aids as disconnected, even though the Bluetooth settings show them as connected. Others wrote that one hearing aid drops out while streaming.
What helps
According to the Philips troubleshooting guide: turn Bluetooth off and on again, restart the hearing aids and the HearLink 2 app, and keep the hearing aids connected to one mobile device only. It also helps to remove Bluetooth pairings you no longer use and to update the phone’s software. On a phone that supports ASHA, Philips recommends pairing through the app rather than through the Android Bluetooth menu. Not every phone is suitable, so bring your phone to the appointment and test the connection there.
Needing fine-tuning
Several users wrote that the noise reduction felt confusing at first, or that their own voice sounded metallic. Some described an improvement after the professional changed the settings. Others wrote that the adjustment did not help them enough.
What helps
After a first period of use, it is worth coming back for fine-tuning. At the visit, describe where it was hard and what felt unnatural, and the professional reviews the settings. According to Philips, you can also ask the professional to set up a dedicated music program. Any change in how sound or your hearing feels should be checked by a professional.
A blocked-ear feeling and domes
Users described a blocked-ear feeling, a sense of occlusion and hearing internal sounds. For some, a different dome or earmold changed the feeling; for others it did not.
What helps
The dome type and size are chosen at the fitting, based on the hearing test and the shape of the ear. If it does not feel comfortable, come back for a fine-tuning visit and check the dome and the settings together. According to Philips, domes are not cleaned but replaced, at least once a month or as your hearing care professional advises.
Pairing the AudioClip
Users wrote that the AudioClip disconnected after a short time, or that the person on the other end could not hear them through its microphone.
What helps
According to Philips, you first pair the AudioClip with the hearing aids, and only then with the phone. When it is on and within range, it connects to the phone by itself, and a steady blue light shows that it is connected. The AudioClip is needed mainly for phones and devices that do not stream directly to the hearing aids.
Quotes and sources
The quotes are shown exactly as written, with a link to the source. These are people around the world, not G-Sound customers.
“I can hear everyone at my table in a busy restaurant, and now I can hear in the car while driving which I couldn’t before.”“I’m extremely pleased with the sound quality… The signal strength is impressive”“I just got tired of always asking folks to repeat themselves. I purchased a pair and now I hear so much better!”“I would put the volume very loud on the television, which is no longer the case.”“After purchasing hearing aids, I was able to enjoy conversation with friends and increased going out and interacting.”The same page also tells the stories of Yao Hong, a Chinese opera musician, and of Michael Betz. According to the page, Philips HearLink hearing aids brought Yao Hong back to his family and to the love of his life, Peking opera. Michael Betz missed birdsong and avoided group gatherings; today he is involved with other people again and closer to his youngest granddaughter. Read the full stories on the Philips website
The quotes are shown as written. They reflect the writers’ personal experience and are not a promise of results. The forum quotes were checked against the source pages on 04.11.2026.
Want to find out how it works for you? G-Sound offers home hearing tests nationwide, by appointment. Call 055-3333338 or write to us on WhatsApp. Philips HearLink: series page
Sources
- Philips — Stories from people with hearing loss · checked 04.11.2026
- HearingTracker Forum — restaurant and car · checked 04.11.2026
- HearingTracker Forum — TV Adapter · checked 04.11.2026
- Philips — Problems connecting to other devices · checked 03.11.2026
- Philips — How to pair your hearing aids with a TV Adapter · checked 03.11.2026
- Philips — How to make hands-free calls with your hearing aids · checked 03.11.2026
- Philips — How to listen to music with your hearing aids · checked 03.11.2026
- Philips — How to replace earpieces on your hearing aids · checked 03.11.2026
G-Sound is not the Philips website. Philips is a trademark of Koninklijke Philips N.V. The experiences on this page come from users around the world, not from G-Sound customers. Compatibility, style and fit are checked for each customer.
More in English
Frequently asked questions
Questions and answers
Are the people quoted here G-Sound customers?
No. They are Philips HearLink users around the world who wrote on the HearingTracker forum, or whose story appears on the stories page of the Philips website. Every quote is shown with a link to its source.
If it worked well for someone else, will it work for me?
Not necessarily. Experience differs from person to person and depends on your hearing, your routine, your phone and the fitting itself. One person’s experience does not predict yours. That is why fitting and fine-tuning with a professional matter.
The Android app can’t find the hearing aids, although Bluetooth shows them as connected. What should I check?
According to the Philips troubleshooting guide: turn Bluetooth off and on again, restart the hearing aids and the HearLink 2 app, and keep the hearing aids connected to one mobile device only. On a phone that supports ASHA, Philips recommends pairing through the app rather than the Android Bluetooth menu. If that does not help, contact us.
My ear feels blocked with the hearing aid. What can I do?
The dome type and size are chosen at the fitting, based on the hearing test and the shape of the ear. If it does not feel comfortable, come back for a fine-tuning visit and check the dome and the settings together. Do not switch to a different type of dome on your own without advice.
How do I hear the TV with Philips HearLink?
According to Philips, the TV Adapter sends the TV sound wirelessly to the hearing aids. The volume in the hearing aids is set separately, so you can listen at a level that suits you without disturbing others.
Please do not send sensitive medical information in a message. We go over the relevant details on the phone.
Questions about Philips HearLink?
Tell us briefly what matters to you, and we will help you work out what fits. Service is by appointment.
Call G-Sound about a Philips HearLink hearing aid.
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