Philips HearLink help and troubleshooting
In short
Choose your problem. Each guide is ordered the way it makes sense to check things, with a link to the relevant Philips support page.
Common problems
The Philips HearLink 2 app can't find your hearing aids? Step by step for iPhone and Android, based on Philips support pages.
Calls only come through the phone, not the hearing aids? Checks for iPhone and Android, including Samsung (LE Audio / ASHA).
Streaming drops out in your hearing aids? Simple checks for iPhone and Android.
How to pair the Philips TV Adapter with HearLink hearing aids, and what to do when there is no sound.
Only one side connects to the phone? What to check, in order.
How to tell the filter is blocked and how to change it, step by step.
When to change a dome and how, step by step.
Standard charger, portable charger and charging times for Philips HearLink.
Connection gone after an iOS or Android update? What to do, in order.
Hearing aid quiet or weak? Checks in order: battery, filter, dome.
Still need help?
You can arrange a home visit for help connecting your hearing aids to your phone and TV. Call 055-3333338 (international: +972-55-333-3338) · WhatsApp
G-Sound is an authorized marketer of Philips hearing aids. These instructions are based on the support pages of Philips, Apple and Google, and on the experience of an expert technician. Product names belong to their respective owners.