Philips hearing aids not connecting after a phone update

Connection gone after an iOS or Android update? What to do, in order.

Try in this order

1. Turn Bluetooth off and turn it back on.
2. Restart the hearing aids. After restarting, they stay in pairing mode for about three minutes.
3. (Rechargeable) Turn the hearing aids off: press the lower part of the button on each hearing aid for 3 seconds. You will hear four descending tones.
4. (Rechargeable) Turn them back on: press the lower part of the button on each hearing aid for 2 seconds, until the light turns green.
5. (Battery model) Turn the hearing aids off: open the battery door on each hearing aid.
6. (Battery model) Turn them back on: close the battery door on each hearing aid.
7. Update the HearLink 2 app to the latest version.
8. Check the phone settings for any further software update, and install it.
9. Check that your phone is listed in the compatibility guide.

iPhone

1. Settings → Accessibility → Hearing Devices → your hearing aid's name → Forget This Device.
2. Restart the iPhone, and pair the hearing aids again (see HearLink not connecting to the app or phone).
3. Apple recommends making sure the hearing aid firmware is up to date. HearLink firmware is updated through the app (from Google Play or the App Store).

Android

1. Clear the Bluetooth memory: Settings → Apps → Show system apps → Bluetooth → Force Stop → Storage → Clear cache. Names vary by phone model.
2. Pair the hearing aids again through the HearLink 2 app (not through the Bluetooth menu).
3. Samsung Galaxy A55 / A56: if calls crash, Philips recommends turning off LE Audio and using ASHA, if available.

Sources

• Philips — Problems connecting to other devices (checked 2026-11-03)
• Philips — Turn hearing aids on and off (checked 2026-11-03)
• Philips — Can't stream from iOS (checked 2026-11-03)
• Philips — Compatibility guide (checked 2026-11-03)
• Apple — Use Made for iPhone hearing devices (checked 2026-11-03)

All Philips HearLink help topics · Philips hearing aids

Still need help?

You can arrange a home visit for help connecting your hearing aids to your phone and TV. Call 055-3333338 (international: +972-55-333-3338) · WhatsApp

G-Sound is an authorized marketer of Philips hearing aids. These instructions are based on the support pages of Philips, Apple and Google, and on the experience of an expert technician. Product names belong to their respective owners.