Music or video cuts out in Philips HearLink hearing aids

Streaming drops out in your hearing aids? Simple checks for iPhone and Android.

Simple checks

1. Bring the phone closer to the hearing aids. If the phone is in your pocket, turn it so the charging port faces up.
2. Turn off Bluetooth on other devices you are not using right now (tablet, computer).
3. Remove Bluetooth pairings you don't need from the phone.
4. Check the battery level of the hearing aids.

iPhone

1. Settings → Accessibility → Hearing Devices → Audio Routing → Media Audio. Choose where the sound should go.
2. Have more than one Apple device? Make sure Audio Handoff is on, on the same screen.
3. Close the HearLink 2 app on all devices. Start playing on the device you want, and only then open the app again.
4. On all your Apple devices: the same iOS version and the same Apple ID.

Android

1. Turn Bluetooth off and on.
2. Turn airplane mode on and off.
3. Close and reopen the app you are playing from.
4. Restart the phone.
5. Still not working? Unpair the hearing aids and pair them again through the HearLink 2 app.

Sources

• Philips — Can't stream from Android (checked 2026-11-03)
• Philips — Listen to music (checked 2026-11-03)
• Philips — Problems connecting to other devices (checked 2026-11-03)
• Apple — Use Made for iPhone hearing devices (checked 2026-11-03)
• Philips — Can't stream from iOS (checked 2026-11-03)

All Philips HearLink help topics · Philips hearing aids

Still need help?

You can arrange a home visit for help connecting your hearing aids to your phone and TV. Call 055-3333338 (international: +972-55-333-3338) · WhatsApp

G-Sound is an authorized marketer of Philips hearing aids. These instructions are based on the support pages of Philips, Apple and Google, and on the experience of an expert technician. Product names belong to their respective owners.