No sound or weak sound in Philips HearLink

Hearing aid quiet or weak? Checks in order: battery, filter, dome.

Try in this order

1. Check that the hearing aids are not muted in the app, on the remote control or on the AudioClip.
2. (Rechargeable) Restart the hearing aids.
3. (Battery model) Check that the battery is the right way round, that the door is closed and that the battery has power.
4. (Rechargeable) Turn the hearing aids off: press the lower part of the button on each hearing aid for 3 seconds. You will hear four descending tones.
5. (Rechargeable) Turn them back on: press the lower part of the button on each hearing aid for 2 seconds, until the light turns green.
6. (Battery model) Turn the hearing aids off: open the battery door on each hearing aid.
7. (Battery model) Turn them back on: close the battery door on each hearing aid.
8. Check the dome. If it is dirty, replace it.
9. Check the wax filter, and replace it if needed.
10. Moisture? Dry the hearing aids in a dryer or in a well-ventilated place.
11. If in doubt about ear wax in the ear, see a professional.

Sources

• Philips — Problems with sound (checked 2026-11-03)
• Philips — Turn hearing aids on and off (checked 2026-11-03)

All Philips HearLink help topics · Philips hearing aids

Still need help?

You can arrange a home visit for help connecting your hearing aids to your phone and TV. Call 055-3333338 (international: +972-55-333-3338) · WhatsApp

G-Sound is an authorized marketer of Philips hearing aids. These instructions are based on the support pages of Philips, Apple and Google, and on the experience of an expert technician. Product names belong to their respective owners.