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Only one hearing aid connects: Philips HearLink

Only one side connects to the phone? What to check, in order.

Try in this order

  1. Turn Bluetooth off on the phone and turn it back on.
  2. Check that both hearing aids are paired with the phone.
  3. (Rechargeable) Check that the hearing aid that won't connect is charged and on. When you take it out of the charger, it turns on by itself.
  4. (Battery model) Check that the hearing aid that won't connect has a battery, that the battery is the right way round, and that the door is fully closed.
  5. Restart both hearing aids. After restarting, they stay in pairing mode for about three minutes.
  6. (Rechargeable) Turn the hearing aids off: press the lower part of the button on each hearing aid for 3 seconds. You will hear four descending tones.
  7. (Rechargeable) Turn them back on: press the lower part of the button on each hearing aid for 2 seconds, until the light turns green.
  8. (Battery model) Turn the hearing aids off: open the battery door on each hearing aid.
  9. (Battery model) Turn them back on: close the battery door on each hearing aid.

iPhone

  1. If only one hearing aid appears under Hearing Devices: tap Forget This Device, and pair again. Accept both pairing requests.

Android

  1. Try connecting again through the Bluetooth menu: Settings → Bluetooth → tap the name of the hearing aids.
  2. Didn't help? Re-pair through the app: Hearing Aids → Pair new hearing aids → Unpair Current → Pair now.

Sources

All Philips HearLink help topics · Philips hearing aids

Still need help?

You can arrange a home visit for help connecting your hearing aids to your phone and TV. Call 055-3333338 (international: +972-55-333-3338) · WhatsApp

G-Sound is an authorized marketer of Philips hearing aids. These instructions are based on the support pages of Philips, Apple and Google, and on the experience of an expert technician. Product names belong to their respective owners.

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