Service · Care · Support
Service and support for Philips HearLink hearing aids
A hearing aid needs regular care to work well over time. Here is what is worth doing day to day, and when it is worth contacting us.
G-Sound is an authorized marketer of Philips hearing aids. Kol Echad (קול אחד) — an authorized marketer through authorized agents nationwide. At G-Sound: assistance, fitting, accessories, first-line support and coordination of repairs for Philips HearLink hearing aids, nationwide. Where a laboratory check is needed, G-Sound coordinates the further treatment with the authorized service laboratory for Philips and Oticon in Ramat Gan.
Daily care
- Clean the hearing aid according to the instructions you received at the fitting and the manufacturer's instructions.
- Keep the hearing aid away from heat and moisture, as NIDCD recommends.
- With a rechargeable hearing aid: place it in the charger according to the instructions.
- If the hearing aid goes missing: according to Philips, the HearLink 2 app includes an option to locate the hearing aids.
When something does not work
Whistling, a hearing aid that is quieter than usual, one that does not charge or does not connect: send us a short description on WhatsApp. What happens, in which ear and when it started.
The hearing aid whistles: what to check (in Hebrew)
Periodic checks and adjustments
According to NIDCD, settings sometimes need updating after a period of use. A periodic check helps make sure the hearing aid is clean, working and adjusted.
Faults and coordinating repairs
Faults are first checked in G-Sound's first-line support, according to the type of hearing aid and the type of fault. Where a laboratory check is needed, G-Sound coordinates the further treatment with the authorized service laboratory for Philips and Oticon in Ramat Gan. Service is by appointment: at the customer's home, at work, and sometimes in the everyday setting where the difficulty happens.
When the use itself is hard
Hard to insert, remove or operate? Special fitting solutions (in Hebrew)
Philips page · Philips HearLink service at G-Sound · What to do when there is a fault · Philips HearLink care and cleaning · Philips HearLink faults and support · Service and repairs · Contact about Philips HearLink · Contact
Sources
- NIDCD — Hearing Aids
- Philips — HearLink 2 app
English version: 4 November 2026 · Written by the G-Sound editorial team. G-Sound editorial team, original version updated 11.10.2026.
Please do not send sensitive medical information in a message. We go over the relevant details on the phone.
More in English
Want to arrange it?
Service is by appointment: at the customer's home, at work, and sometimes in the everyday setting where the difficulty happens.
Tell us what happens, in which ear and since when.
055-3333338