Hearing tests
For residents who signed up and have not been tested recently, or in whom the staff noticed a change. Details in A hearing check day.
For institutions and communities
Combined check days
When an institution has both residents who have not yet been tested and residents with hearing aids that do not always work as they should — we bring it all together in one day.
In short: a combined check day brings several kinds of care into the same session: hearing tests for residents who signed up, checks of existing hearing aids, support for residents who find it hard to adapt to a hearing aid, and handling of simple faults. The institution prepares an organised list in advance by type of need, so each resident goes to the right station.
Why combine
In a typical institution, hearing needs arrive in a trickle: one resident complains that the hearing aid whistles, another cannot get it into the ear, a third has never been tested, and a fourth got a hearing aid a while ago and leaves it in a drawer. Each of these requests separately needs arranging, an escort and family members. A combined day makes it possible to handle all of them at once, with one contact person and one plan. We have been holding days like this at institutions and in communities for years, and experience shows that preparing in advance is what decides whether the day will be effective.
What the day can include
Checking existing hearing aids
Whether the hearing aid switches on, charges, sits well in the ear and sounds as it should. Cleaning according to the manufacturer's instructions and replacing simple parts according to the model.
Support with adapting
Residents who got a hearing aid and are not getting used to it: a conversation, an explanation, adjustments when needed, and practising inserting and removing.
Handling faults
Whistling, weak sound, a hearing aid that does not charge. Some are solved on site; for a hearing aid that needs laboratory treatment, we explain the options in advance.
How to divide the day
The most important thing is the list. Instead of one list of "everyone who has something with their hearing", we ask the institution to divide the residents by type of need:
- A first or repeat test — residents who have not been tested recently or about whom the staff or family report a change.
- A hearing aid that does not work as it should — with a short description of the problem, in which ear, and since when.
- A hearing aid that is not used — residents who have a hearing aid and do not wear it. Here it is important to know why: it is uncomfortable, they do not hear better, they cannot insert it.
- Questions from the staff or family — which can be answered at the end of the day or in a separate conversation.
For each resident with a hearing aid, it is worth bringing the case, the charger or the batteries, and if there is one, the instruction sheet. A hearing aid that arrives without a charger is a hearing aid that is hard to check fully.
Staff roles on the day
You do not need many people, but each person needs to know their role. The contact person coordinates the queue and the order. Another staff member brings residents from their rooms and takes them back. And if there are residents who find understanding or communication difficult, it is worth having a staff member who knows them sit with them during the conversation. At the end of the day, it is worth the contact person setting aside a short time for a summary: what was done, what needs follow-up, and who updates the families.
Hearing aids that need a laboratory
Not every fault is solved on site. G-Sound provides service for hearing aids across the country. Depending on the service area, the type of hearing aid and the fault, a visit to the customer's home, collection, shipping or treatment at a laboratory can be arranged. Service options and cost are checked in advance for each case. When several hearing aids from the same institution are involved, they can be arranged together — details on the page Laboratory service for institutions (in Hebrew). For staff who want to handle simple faults themselves throughout the year, there is also a troubleshooting day (in Hebrew) and a care workshop for staff (in Hebrew).
Related pages
Hearing solutions for institutions and communities · A hearing check day at the institution · Assisted living and nursing homes · A troubleshooting day at the institution (in Hebrew) · A guide to organising a hearing day
English version: 4 November 2026 · Written by the G-Sound editorial team. Original version updated 19.10.2026. The information is general; the format, service options and cost are set in advance for each institution.
More in English
Frequently asked questions
Questions about combined check days
What is the difference between a combined check day and a hearing check day?
A hearing check day focuses on testing hearing. A combined day also includes checks of existing hearing aids, support with adapting and handling of simple faults.
What needs to be brought with each hearing aid?
The case, the charger or batteries, and if there is one, the instruction sheet, as well as a short description of the problem: what happens, in which ear and since when.
Is every fault handled on the same day?
No. Some faults are solved on site. For a hearing aid that needs laboratory treatment, we explain the options and the cost in advance, and the way it is handed over is decided case by case.
How are the residents divided on the list?
By type of need: a first or repeat test, a hearing aid that does not work as it should, a hearing aid that is not used, and questions from the staff or family.
Please do not send sensitive medical information in a message. We go over the relevant details on the phone.
To arrange a combined check day
Tell us about the institution, the population and what you want to hold, and we will arrange the format together.
055-3333338G-Sound is an authorized marketer of Philips hearing aids.