Hearing solutions for institutions
Test days, talks, staff training and device care.
For institutions and communities
Hearing solutions for assisted living and nursing homes
In short: In assisted living and nursing homes we combine several parts as needed: a talk for residents, a hearing test day, combined check days for existing hearing aids, training for staff and families, and support for residents getting used to a hearing aid. The starting point is one contact person at the institution and joint planning of what the institution needs now.
In assisted living and nursing homes, independent residents and residents who need help live side by side. A good approach to hearing has to work for both.
Two groups, two kinds of need
An independent resident in assisted living manages their own hearing aid. They mainly need information, a check when something changes, and someone to turn to when something stops working. A resident on a nursing ward often depends on the staff: who puts the hearing aid in each morning, who charges it at night, who notices that it is not responding. When you plan for hearing in an institution, it is worth thinking about the two groups separately, even if they live in the same building.
The parts you can combine
- For independent residents: an awareness talk, a hearing test day, and personal follow-up for anyone a hearing aid suits, at the institution or at the family’s home.
- For residents who need help: combined check days for existing hearing aids, and support for communication and routine.
- For staff: training in daily hearing aid care, and a maintenance workshop through the laboratory.
- For families: training on how to help during visits, how to talk, and what to do when the hearing aid is not being used. See also Hearing aid care for caregivers.
A hearing routine in an institution: what works
From our experience working with institutions, the problems that come up are almost always the same: hearing aids that go missing, hearing aids that were not charged, residents who stopped wearing them without anyone noticing, and information that does not pass between shifts. Most of the solutions are simple:
- A fixed place for the hearing aid and the charger in each resident’s room, and a labelled case.
- A central list for the staff: who uses a hearing aid, in which ear or both, rechargeable or battery.
- A line in the shift handover: was the hearing aid put in, was it charged, was there a problem.
- One contact person who gathers hearing aid requests and knows who to turn to.
- Simple tracking of hearing aids sent for treatment: when, why, and what was handed over.
Decisions, consent and family
The hearing aid belongs to the resident. So at the start of the work it is worth agreeing with the institution who receives explanations and who decides: the resident, a family member, or a guardian where there is one. This matters most when a question comes up about a new hearing aid or about treating an existing one. Service options and cost are checked in advance for each case, and the decision is made after the explanation, not on the day itself under pressure.
Hearing aid care
G-Sound provides service for hearing aids across the country. Depending on the service area, the type of hearing aid and the fault, a visit to the customer’s home, collection, shipping or treatment at the laboratory can be arranged. Service options and cost are checked in advance for each case. To arrange treatment for several residents’ hearing aids, prepare a label for each hearing aid, a description of the fault and a contact person.
All solutions for institutions · Nationwide service
Related pages
Custom earplugs for groups
Earplugs for each participant.
Hearing aid care for caregivers
What caregivers need to know day to day.
Hearing aids for elderly parents
For families arranging care for a parent.
Updated 1 November 2026 · Written by the G-Sound editorial team. General information only; the format, service options and cost are agreed in advance with each institution.
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Frequently asked questions
Questions about assisted living and nursing homes
What can be arranged in assisted living?
An awareness talk, a hearing test day, combined check days for existing hearing aids, training for staff and families, and support for residents getting used to a hearing aid.
Who decides about treatment for a resident’s hearing aid?
This is agreed in advance with the institution: the resident, a family member or a guardian. Service options and cost are checked in advance, and the decision is made after the explanation.
Why do hearing aids get lost in institutions, and what helps?
Usually because they have no fixed place and nobody tracks them between shifts. A fixed place, a labelled case and a line in the shift handover solve most cases.
Do we need a permanent contact person at the institution?
It is strongly recommended. One contact person who gathers requests and updates families saves confusion and shortens the way to treatment.
Please do not send sensitive medical information in a message. We go over the relevant details on the phone.
Plan a call with your institution
Tell us about the institution, the residents and what you would like to arrange, and we will agree the format together.
Call G-Sound to plan a call with your institution.
055-3333338G-Sound is an authorized marketer of Philips hearing aids.