Oticon not connecting to the phone
Checks for iPhone and Android.
Mute · Charging and battery · Dome and filter · Moisture
Oticon hearing aid with no sound or weak sound: what to check
In short: According to Oticon, when there is no sound, first check that the hearing aid is not muted in the app or in ConnectClip, and that it is on: restart a rechargeable hearing aid, and on a battery hearing aid check the battery direction, that the battery door is fully closed and that the battery is not empty. When the sound is weak, distorted or cuts out, clean or replace the earpiece (the dome or the earmold) and the wax filter, and remove moisture.
Safe checks before you contact us, based on Oticon's troubleshooting page.
G-Sound offers Oticon hearing aids. Oticon is a trademark of its owner.
No sound at all
- Mute: make sure the hearing aids are not muted in the Oticon Companion app or in ConnectClip.
- Rechargeable hearing aid: restart the hearing aids to make sure they are on.
- Battery hearing aid: check that the battery sits the right way round, that the battery door is closed all the way and that the battery is not empty. According to Oticon, it is also worth cleaning the battery contacts.
- Dome: if it is dirty, clean or replace it.
Weak, distorted or intermittent sound
- Clean or replace the earpiece (the dome or the earmold) if it is dirty.
- Replace the wax filter if it is full of wax.
- Remove moisture: according to Oticon, dry the hearing aids in a drying kit or in a well-ventilated place. On a battery hearing aid, take the batteries out, leave the battery doors open, and then put in new batteries.
- Wax in the ear canal: according to Oticon, if you are not sure whether wax is blocking the canal, see a professional.
Our advice before you call: do not dry the hearing aid with a hair dryer, in an oven or on a heat source, and do not push sharp objects into the openings. General information for every brand: Hearing aid not working?. How to replace domes and filters: Oticon domes and wax filters.
Whistling
The Oticon troubleshooting page we checked does not cover whistling. General checks by symptom: Hearing aid not working?.
When the checks did not help
According to Oticon, if none of the steps solved the problem, contact your hearing care professional. What happens next depends on the model and the condition of the hearing aid: Service and repairs. All model families: Oticon hearing aids in Israel.
When to contact us
You checked mute, charging, the dome and the filter, and the sound is still weak or missing? Call or message us on WhatsApp with the model name, which ear has the problem, and since when. G-Sound offers Oticon hearing aids. Hearing tests, demonstrations, fitting, adjustments and follow-up at the customer's home, by appointment and as needed.
Keep reading
Charging Oticon hearing aids
Lights, habits and charger care.
Oticon domes and wax filters
When and how to replace them.
Hearing aid not working?
Checks by symptom, every brand.
Service and repairs
How service and repairs work.
Sources
- Oticon — Problems with sound from your hearing aids · checked 21.10.2026
- Oticon — How to turn your hearing aids on and off · checked 21.10.2026
General information based on Oticon's support pages as checked on the date shown. It does not replace the instructions for use of your model or a professional check. Oticon is a trademark of its owner.
Updated 1 November 2026 · Written by the G-Sound editorial team. Product information is as published by Oticon; suitability is decided after a hearing test.
More in English
Frequently asked questions
Questions and answers
The Oticon hearing aid is on but there is no sound. What do I check first?
According to Oticon, check that the hearing aid is not muted in the Oticon Companion app or in ConnectClip, then make sure it is on and that the dome is clean.
The sound is muffled. What helps?
According to Oticon, check whether the earpiece (the dome or the earmold) is dirty, and clean or replace it as needed. Replace the wax filter if it is full of wax.
What do I do about moisture in the hearing aid?
According to Oticon, dry the hearing aids in a drying kit or in a well-ventilated place. On a battery hearing aid, take the batteries out and leave the doors open, then put in new batteries.
And what if there is wax in the ear?
According to Oticon, if you are not sure whether wax is blocking the ear canal, see a professional.
Please do not send sensitive medical information in a message. We go over the relevant details on the phone.
Questions about an Oticon hearing aid?
Send us the model and a short description, and we will help you work out the next step. Service is by appointment.
Call G-Sound about an Oticon hearing aid.
055-3333338G-Sound is an authorized marketer of Philips hearing aids.