1. First call
We understand what is bothering you, answer questions and book a time.
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G-Sound services
G-Sound services
In short: G-Sound is with you from the hearing test, through the demonstration and fitting, to adjustments, maintenance and help with faults over time. Service is available nationwide, and collection, delivery or shipping of a hearing aid can be arranged depending on the type of service.
We are with you from the first test through to long-term follow-up. Service is by appointment, at the customer’s home, at the workplace and sometimes in another everyday setting that matters.
Your path with us, step by step
2. Hearing test
The starting point. The test helps you understand your hearing, and we also ask about the situations where hearing is hard.
Hearing tests in Israel3. Demonstration
Before choosing, you can get to know hearing aids up close: how they feel, how to operate them and how to look after them. Demonstration options may vary with the models available and with what suits your needs, so ask before booking.
Hearing aids in Israel4. Fitting
Choosing the hearing aid and the style that suit you, and a first setting. The exact configuration is checked at the fitting.
Hearing aid fitting at home5. The first weeks
Getting used to new sounds and to the charging or battery routine.
The first weeks with new hearing aids6. Adjustments
After a first period of use, it is sometimes worth updating the settings to match what you experienced day to day.
Follow-up and adjustments7. Follow-up and maintenance
A periodic check helps make sure the hearing aid works, is clean and is set for your current needs. We are available for questions and guidance after the first fitting too.
Cleaning hearing aidsRelated pages
Hearing tests in Israel
When to get tested, where, and what happens next.
Hearing test at home
How to arrange it and how to prepare the room.
Hearing aid fitting at home
Fitting where you actually use the hearing aids.
Nationwide service
How service works around the country.
When something is not working: service routes
Hearing aid too quiet? Whistling? Not charging? Contact us and we will look at the problem together. Service is available nationwide, and collection, delivery or shipping of the hearing aid can be arranged depending on the type of service and what can be coordinated.
| Route | When it is usually relevant | What to have ready |
|---|---|---|
| Phone or WhatsApp | A question about charging, phone connection or routine | The model name, and what exactly is happening |
| Home visit | When it is easier to check the hearing aid where it is used | The hearing aid, the charger and the accessories |
| Collection or shipping | When the hearing aid needs a check outside the home | As instructed on the call |
| Laboratory | When a technical check is needed | As instructed on the call |
Before you get in touch, try the simple checks: Hearing aid not working? · Hearing aid repair
About the laboratory
For hearing aids that need a technical check there is G-Sound’s independent hearing aid laboratory. It carries out technical checks, maintenance, cleaning, fault finding, adjustments and, where suitable, electro-acoustic tests. The G-Sound hearing aid laboratory.
Philips hearing aids
Contact us as usual, on 055-3333338. Where a laboratory check is needed, G-Sound coordinates the next steps with the authorized service laboratory for Philips and Oticon in Ramat Gan. Philips HearLink hearing aids.
Help with accessories and connectivity
A good accessory is only half the job. Pairing it with the hearing aids and adjusting it afterwards is the part that is worth doing together: the phone connection, a TV adapter and a remote microphone.
TV adapter
Sends the sound from the screen straight to the hearing aids.
Remote microphone
Placed near the person speaking, it sends their voice straight to the hearing aids.
Hearing aids not connecting to your phone · Oticon accessories
Service for the home, the family and institutions
| Who | What can be arranged | Read more |
|---|---|---|
| People who find it hard to leave home | Hearing tests, demonstrations, fitting and adjustments at the customer’s home, by appointment | Hearing test at home |
| Family members and caregivers | Joining appointments, and an explanation of the hearing aid routine | Hearing aids for elderly parents · Hearing aid care for caregivers |
| Nursing homes, assisted living and institutions | Information sessions for staff, residents and families, coordinated hearing days, guidance on existing hearing aids, and coordinating repair and return where suitable | Hearing solutions for institutions · Assisted living and nursing homes |
Another service: custom earplugs
Besides hearing aids, G-Sound fits earplugs made to the ear. The type depends on the use: earmolds for hearing aids, swimming earplugs, sleep earplugs, noise earplugs, and earplugs for businesses and employees. Custom earplugs.
Updated 1 November 2026 · Written by the G-Sound editorial team. General information only; it does not replace a medical examination or advice. Service options are checked for each case.
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Frequently asked questions
Questions about G-Sound services
Which services does G-Sound provide?
Hearing tests, demonstrations, fitting, adjustments, help with faults, periodic checks and ongoing follow-up. Service is by appointment, at the customer’s home, at the workplace and sometimes in another everyday setting that matters.
Can the test and the fitting be done at home?
Yes. Hearing tests, demonstrations, fitting, adjustments and follow-up are provided at the customer’s home, by appointment and as needed. They can also be arranged at the workplace.
When should I ask for an adjustment?
After a first period of use, it is sometimes worth updating the settings to match what you have experienced day to day. A change in routine, such as a new job, is also a good reason to check.
My hearing aid is not working properly. What should I do?
Contact us with the model name and a description of what is happening. Service is available nationwide, and collection, delivery or shipping of the hearing aid can be arranged depending on the type of service and what can be coordinated.
I have a Philips hearing aid that needs checking. Who do I contact?
Us, as with any request. Where a laboratory check is needed, G-Sound coordinates the next steps with the authorized service laboratory for Philips and Oticon in Ramat Gan.
Do you provide service to nursing homes and assisted living?
Yes, by appointment: information sessions for staff, residents and families, coordinated hearing days, and guidance on existing hearing aids. Each activity is arranged separately with the institution.
Can you help me connect an accessory to my hearing aid?
Yes. Pairing an accessory with the hearing aids and adjusting it afterwards is worth doing together, at home too. First we check that the accessory fits the model and generation of the hearing aid.
Please do not send sensitive medical information in a message. We go over the relevant details on the phone.
Want to arrange an appointment?
If you are calling about an existing hearing aid, tell us the model name and what exactly is happening, so we can suggest the right service route on the first call.
Call G-Sound to arrange an appointment.
055-3333338G-Sound is an authorized marketer of Philips hearing aids.