Oticon · Contact
Oticon: information, service and contacting G-Sound
For people who wear an Oticon hearing aid and for people considering one. Choose your need, and send us the details that help us arrange things correctly from the very first message.
Choose your need
| Need | Where to go next |
|---|---|
| Considering buying and want to get to know the families | Oticon hearing aids |
| Interested in a rechargeable in-the-ear hearing aid | Oticon Zeal |
| Charger, TV, remote microphone or remote control | Oticon accessories |
| The hearing aid is not working as usual | Service and repairs |
| The settings do not feel right | Follow-up and adjustments |
What to send when you contact us
- The family and model name, as they appear on the hearing aid, on the charger or in the documents.
- Whether the hearing aid is rechargeable or uses batteries.
- What you need: choosing, adjustment, a fault or an accessory.
- Which area you live in.
- A photo of the hearing aid and the charger, if the model is not known.
- Your phone model, if the question is about connecting.
What G-Sound helps with
- Hearing tests, demonstrations and fitting of Oticon hearing aids, by appointment.
- Adjustments and follow-up after the fitting.
- Checking whether a certain accessory suits your model, before you order.
- Looking into faults and arranging the next steps. Where a laboratory check is needed, G-Sound coordinates the further treatment.
Before ordering an accessory
An accessory that suits one Oticon model does not necessarily suit another. Before ordering, check the family, model and generation of your hearing aid. If you are not sure, take a photo of the hearing aid and the charger and send it to us.
Before a first appointment
Considering an Oticon hearing aid? The first appointment starts with a hearing test and a conversation about what matters to you: conversations in noise, the phone, the TV, comfort and appearance. After the test, we narrow down the relevant families together and demonstrate. Bring a list of situations where you find it hard to hear, and your phone.
When the hearing aid is not working as usual
Before contacting us, make sure the hearing aid is charged or the battery is new, and that the dome and filter are clean according to the instructions. If that did not help, send us what happens, in which ear and since when, together with the model name. Do not open the hearing aid and do not dry it with heat.
Arranging for a parent
You can also contact us on behalf of a parent or family member. Mention the hearing aid model, which area the parent lives in and when suits them, and whether you would like to be present at the appointment. Arrangements are made with the parent's consent.
More
Oticon hearing aids · Oticon accessories · Service and repairs
English version: 4 November 2026 · Written by the G-Sound editorial team. Original version updated 20.10.2026. The information is general and does not replace a check-up or medical advice; service options are checked case by case.
More in English
Frequently asked questions
Questions about contacting us and arrangements
Does G-Sound offer Oticon hearing aids?
Yes. G-Sound offers Oticon hearing aids.
I have an Oticon hearing aid that was not bought from you. Can I contact you?
You can contact us to look into it. Send the model name and a description of what you need, and we will check what can be done according to the model and the condition of the hearing aid.
How do I choose between Oticon families?
First we test your hearing and talk about your day: where it is hard to hear, whether a rechargeable hearing aid matters to you and which shape is comfortable for you. Only then do we match a family and model.
Where are appointments arranged?
By appointment, at the customer's home, at work, and sometimes in the everyday setting where the difficulty happens, depending on the area.
Can I get help with connecting to the phone or with the app?
Yes, you can contact us for guidance. Send the phone model, the hearing aid model and what is not working.
Please do not send sensitive medical information in a message. We go over the relevant details on the phone.
Want to arrange it?
Service is by appointment: at the customer's home, at work, and sometimes in the everyday setting where the difficulty happens.
Send the family and model name, a photo and a short description.
055-3333338G-Sound is an authorized marketer of Philips hearing aids.