Service and repairs
How service and repairs work.
Repair · First message · After the check
Hearing aid repair: how to request it, what to send and what happens next
In short: Message us on WhatsApp or tell us on the phone what the hearing aid is doing, in which ear, since when, and the model name if you know it. If you can, add a photo. Once we understand the picture, we arrange the way forward and explain the options before anything starts.
A hearing aid that does not work as it should disrupts the day. Here is everything you need to request a repair in an orderly way, without guessing what the fault is. The full service route: Service and repairs.
What to write in the first message
You do not need to know what the fault is. It is enough to describe what you experience. Four short details save a lot of questions:
- What happens: no sound, weak sound, whistling, noise, drop-outs, the hearing aid does not charge or does not connect to the phone.
- Where: right ear, left ear or both.
- Since when: suddenly or gradually, all the time or only in certain situations.
- Which hearing aid: the model name if it appears on the hearing aid, the charger or the documents, and the type: behind the ear or in the ear.
A photo of the hearing aid from several sides helps, especially when the model is not known.
What not to do before you contact us
- Do not take the hearing aid apart, even if a part seems loose or stuck.
- Wipe a wet hearing aid on the outside only. No hair dryer and no heat source.
- A battery that has swollen, leaks or gets hot: take it out and do not use it again.
Cleaning and replacing a dome or filter are done only according to the instructions you received and the manufacturer's instructions.
How the way forward is decided
The way forward is decided in the conversation, by area, type of hearing aid and type of fault. Depending on the case, a visit, a pick-up or shipping can be arranged, always by appointment. Service options and cost are checked in advance for each case, and you hear them before anything starts.
When a laboratory check is needed, G-Sound coordinates the next steps.
After the check
You get an explanation of the findings and the ways forward, and the decision is yours. Sometimes the problem turns out to be a simple part such as a dome, filter or tube; sometimes more extensive treatment is needed. If the question is whether a repair is worth it at all, see Repair or replace?.
When the hearing aid comes back, check it in your usual situations: a conversation at home, the phone and the TV. If the fault comes back or something feels different, write to us what exactly has changed.
When the change is in your hearing
If your hearing dropped suddenly, it is not a matter for a hearing aid repair. Sudden hearing loss is a reason to see a doctor without delay.
Arranging it for a parent or a family member
You can contact us on behalf of a parent or a family member. Say in the message who the request is for, which area they live in, when suits them and who will be there. If the parent finds phone calls difficult, the arrangements can be made with you, with their consent. It helps if the person who knows the parent's routine describes the fault, because they see when it happens. More: Hearing aids for elderly parents.
Keep reading
Repair or replace?
When it is time to replace a hearing aid.
Hearing aid not working?
Checks by symptom, every brand.
Hearing aid fine-tuning
When to ask, and how to prepare.
Hearing aids bought abroad
Getting help in Israel.
G-Sound services
From the first test to long-term follow-up.
Sources
- NIDCD — Sudden Deafness · checked 20.10.2026
Updated 1 November 2026 · Written by the G-Sound editorial team. General information only; it does not replace a medical examination or advice. Service options are checked for each case.
More in English
Frequently asked questions
Frequently asked questions: hearing aid repair
How much does a hearing aid repair cost?
It depends on the type of hearing aid, the type of fault and what the check finds. Service options and cost are checked in advance for each case, and you hear them before anything starts.
Do you handle every type of hearing aid?
Every request is checked. Whether the hearing aid can be treated becomes clear after a check, by model, type of hearing aid and what happened to it.
How long does a repair take?
There is no fixed time. It depends on the type of hearing aid and on what the check finds, and we keep you updated along the way.
What should I prepare before handing over the hearing aid?
The hearing aid, cleaned according to the instructions you received; the charger, if the fault has to do with charging; and a short description of what is happening.
Please do not send sensitive medical information in a message. We go over the relevant details on the phone.
Want to arrange it?
Service is by appointment: at the customer's home, at work, and sometimes in the everyday setting where the difficulty happens.
Call G-Sound to arrange an appointment.
055-3333338G-Sound is an authorized marketer of Philips hearing aids.