Earplug articles · Comfort
What to do if the custom earplug is not comfortable?
Even an earplug made to measure does not always feel right from the first moment. Here is what is worth doing in that case. We come to your home or workplace, take an impression, and the earplugs are sent to you by post.
Simple checks you can do yourself
- Is the earplug on the right side? Sometimes the right and left earplugs get swapped by mistake.
- Did you insert it according to the explanation you received? Try again according to the explanation.
- Is it the earplug for the right use? If you ordered several types of earplugs, check that you took the right one.
What is worth telling us when you get in touch
- What exactly bothers you. The earplug moves, comes out, or does not feel right.
- When it happens. When moving, sleeping, swimming or at work.
- Which earplug you ordered, and when.
Every detail like this helps us look into your case.
What happens after you get in touch
- We find out with you what exactly does not fit.
- We check which options exist. Options for adjustment and refitting are checked case by case.
- If a new impression is needed, we come to you by appointment. What to prepare before the impression
We do not promise a repair or replacement in advance.
If you need another earplug
In suitable cases you can order from the stored impression. Reordering from an existing impression · Reordering earplugs
More questions: Earplugs FAQ · All types of earplugs · Articles and guides about earplugs
English version: 4 November 2026 · Written by the G-Sound editorial team.
Please do not send sensitive medical information in a message. We go over the relevant details on the phone.
More in English
The earplug does not sit well for you?
Contact us by phone or on WhatsApp, and we will check the options together. Service nationwide, by appointment.
055-3333338G-Sound is an authorized marketer of Philips hearing aids.