About G-Sound: Quick Facts for English Speakers in Israel

G-Sound (also written GSOUND, and ג'י סאונד in Hebrew) is a hearing-aid service in Israel. It offers hearing tests, device demonstrations, fitting, follow-up adjustments, troubleshooting and repair coordination, plus custom earplugs. Service is by appointment, at the client's home, at work or sometimes in another relevant everyday setting. English speakers can call or WhatsApp 055-3333338.

Call 055-3333338 or send a WhatsApp message to the same number, and say you would like to continue in English. Share the city, the main hearing difficulty, whether there is a recent hearing test and, for an existing device, the make and model if known. G-Sound will then confirm the most appropriate next step.

G-Sound serves clients in different parts of Israel. Whether a home visit, collection, shipping or handling at the laboratory is possible depends on the service area, the type of device and the fault. Service options and costs are checked in advance for each case, so mention your city or area at the start of the first call.

A home visit may be possible. Availability depends on location, scheduling and the service required, so ask on the first call. When appropriate, a hearing test may be performed at home, followed by device presentation and sometimes an initial fitting or adjustment. Not every stage can be completed at home, and the exact scope is confirmed in advance.

Yes. G-Sound works with Philips HearLink hearing aids and presents the HearLink 50 family, in the 9050, 7050, 5050 and 3050 levels, on its Hebrew Philips HearLink page. The level and style are chosen after an assessment and a conversation about where hearing is difficult. Availability of a specific model varies and is confirmed individually.

No. G-Sound is a hearing-aid service business; it is not Philips and not a hearing-aid manufacturer. g-sound.co.il is G-Sound's own website: it is not a Philips website and is not operated by Philips. For questions about fitting, follow-up or service of a Philips HearLink device in Israel, contact G-Sound on 055-3333338.

Call with the exact model, the affected side and a short description of the fault. Support depends on the device and the requested service, so acceptance is confirmed before any delivery is arranged. Where manufacturer handling is needed, the device is forwarded accordingly and you are kept informed. No turnaround time is promised in advance.

No. G-Sound owns and operates the Haifa hearing-device laboratory. This laboratory is independent and is not the Philips laboratory. When specialist laboratory work is needed for a device handled through G-Sound, it is coordinated with the Haifa laboratory after the exact device and the fault have been checked.

Home appointments depend on location, scheduling and the service required, and the same applies when the device is a Philips HearLink. A visit may cover device handling, follow-up adjustments or a check of the reported problem. Some technical steps may need laboratory handling instead, and the scope is confirmed on the phone before the appointment.

Yes. A relative may make the first enquiry, including from abroad, and explain the situation in English. If the conversation will include personal hearing information or decisions for another adult, the client's participation or consent should be arranged. Do not send sensitive medical information through an unverified channel; the relevant details are discussed on the call.

Yes. Custom earplugs are made to the shape of your own ear, in four types: for hearing aids, for swimming and water, for sleep, and for noise. The measurement is taken by appointment with a physical ear impression or a scan, and the finished earplug is sent to you. When possible, measurements are kept to make reordering easier.

Costs are not published as fixed amounts. Service options and costs are checked in advance for each case, depending on the device, the fault, the location and the service required. Before approving any work or purchase, ask what is proposed, what is included and which commercial terms apply, and keep the answer in writing.